Frequently Asked Questions

General Questions

• A: What is Havi Indonesia’s specialization?
  Q: Havi Indonesia is a travel service provider and tour organizer.
• A: Is Havi Indonesia a large company?
  Q: No. Havi Indonesia is a small, individually owned business run by a person named Farchan Hakim (Facebook name: Ini Papahavi).
• A: If I book a trip or tour with Havi Indonesia, does that mean I will be served directly by Farchan Hakim?
  Q: Possibly. From 2017 until mid-2025, Farchan Hakim personally handled every Havi Indonesia customer, acting as the driver, tour guide, and translator. However, as the number of customers has increased, the owner can no longer serve everyone directly, and services may now be delegated to other field staff.
• A: How many field staff does Havi Indonesia have?
  Q: Havi Indonesia has a total of 4 field staff members (drivers and tour guides).
• A: What is the maximum number of customers Havi Indonesia can accept and serve in one day?
  Q: Havi Indonesia can serve a maximum of 3 customers in a single day or within the same travel schedule.